Lock Boxes
REALTOR® and Affiliate members of the Hillsdale County Board of REALTORS® may lease Supra Keys and Lock Boxes through the Board Office. Lock boxes are designed to hold the keys to listed homes and can be accessed only with Supra Keys leased to individual agents with special pin numbers. Keys are updated electronically through the phone system of the lease holder and Supra key users also have easy internet access to showing information.
Additional information on becoming a Supra Lease Holder is provided in FAQ form below:
Q. What will the cost be?
A. There is a $10.00 monthly maintenance fee, billed quartrly.
Q. When and how will the automatic update take place?
A. The update will take place nightly between 12:00 midnight and 6:00 am, and will take approximately 2 – 4 minutes. You will be given a cradle that is plugged into an analog phone line that will automatically dial into the KIM system and update your Key.
Q. What if I forget to update my Key?
A. Listed below are 4 ways to get an update:
- Your Key will automatically be updated, if you place your Key on its cradle that night and the cradle is properly connected to an analog phone line.
- Manual eSYNC – If your Key does not automatically obtain an update code and your Key displays “Key Not Updated eSYNC Now”, or you forget to place your Key on the cradle to automatically eSYNC, then you may get an update code by performing an “Manual eSYNC”.
- You can receive a temporary update code via the Internet by logging into www.supraekey.com
- Or you can receive a temporary update code by calling the KIM Voice Server toll free, 24 hours a day, at 1-888-968-4032
Q. How long will the automatic update take?
A. For the DisplayKEY, the update will take between 2-4 minutes.
Q. Can I use someone else’s cradle to update my Key?
A. Yes. Any DisplayKEY cradle can be used to update your Key.
Q. Can I plug my cradle into the phone lines at my office?
A. It depends. The cradle is an analog device just like fax machines and modems and will not work on digital lines. If you are unsure what type of phone line you have, please contact your telephone provider. Most office phone systems are digital and may be damaged if the cradle is used. Most phone systems do, however, have the capability of allowing analog devices such as fax machines to be used. A good rule of thumb is that if a fax machine works on a line, then the cradle will work on that same line.
Q. Since I can only use an analog telephone line to update, how do I determine if I have a digital or analog phone line?
A. If you are unsure what type of phone line you have, please call your telephone provider. A good rule of thumb is that if a fax machine works on a phone line, then the cradle will work on that same line.
Q. Can I update my Key using a DSL Phone line?
A. You can update your Key using a DSL line, if a DSL filter is used. Most DSL subscribers are given a DSL filter when their DSL line is installed so they can utilize fax machines and existing analog phones. These DSL filters can be purchased at $10.00-$20.00 from businesses such as Radio Shack and CompUSA. A good rule of thumb is that if a fax machine works on a line, then the cradle will work on that same line.
Q. Can I use my telephone if my cradle is plugged into my phone line?
A. Yes. Your DisplayKEY cradle will only call out the after midnight, and the call will last less than five minutes. Only during these five minutes would you not be able to make and receive calls.
Q. What size batteries does the DisplayKEY take?
A. No batteries are necessary for the DisplayKEY. The batteries are recharged by placing the Key on the cradle.
Q. What if I leave the business or no longer need my Key?
A. The DisplayKEY lease is for a 6-year term, you may terminate the lease at any time by returning the leased equipment (the DisplayKEY and the cradle) to your Board office. There is no termination fee for the DisplayKEY (unless you do not return the equipment), but any annual fees that were paid will not be refunded.